Delivery, Tax and Returns

 

We ship globally and cover the duty and taxes within the price of all our products. 


Free shipping to the UK. All prices include UK VAT of 20%.

Returns of new and unused products will be accepted within 30 days of purchase. 

Shipped by DHL Domestic Express. 

£16 shipping to the EU. All prices include UK VAT of 20%. 

Returns of new and unused products will be accepted within 30 days of purchase. The cost of return will be deducted from the refunded amount. 

Shipped by DHL Express European. 

£19 shipping to the USA. All prices include USA duty and taxes (DDP). 

Returns of new and unused products will be accepted within 30 days of purchase. The cost of return will be deducted from the refunded amount. 

Shipped by DHL Express International. 

£33 shipping to New Zealand. All prices includes New Zealand duty and taxes (DDP). 

Returns of new and unused products will be accepted within 30 days of purchase. The cost of return will be deducted from the refunded amount. 

Shipped by DHL Express International. 

£50 shipping to rest of world. All prices include the duty and taxes of the customers country. 

Returns of new and unused products will be accepted within 30 days of purchase. The cost of return will be deducted from the refunded amount.

Shipped by DHL Express International. 

Returns

 
We hope we can meet your needs another time and would love your feedback. To begin the returns process please email info@c1209.com or reach out to us on live chat quoting your order number and full name. We will send your return shipping label within one working day. Your return can either be collected from an address of your choice at time of your convience or dropped off at one of the many DHL service points. Please note, for all orders outside of the UK the cost of the return shipment and the original delivery cost will be deducted from the refunded amount. Althought duty and taxes are included in the price of all product delivered by C1209 globally, in the event of a return any duty and taxes incurred will not be refunded. In the event of a manufacturing fault, we will repair or replace the product at our cost. However, in the event of a return and refund the above terms apply.